The ETESIA's departments

 
bureau etesia techniqueEngineering

Engineering employs approximately 90 people spread across 10 departments - Purchasing, Methods and Manufacturing, Assembly, Metalworking, Maintenance, Quality Control, Logistics, Goods In and Shipping. A common database (SMARTEAM) allows everyone to update technical information in real time and optimise on-time performance.

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Sales and Marketing

The commercial side of things consists of 3 departments who work with our partners, distributors and users: the Sales department, Marketing and After Sales. 12 people at the Wissembourg office work in close collaboration with the sales force in the field.  The sales team consists of about thirty people , who cover all of Europe - France, the UK, Germany, Benelux, Italy, Spain, Portugal etc.

Support, responsiveness and service are the cornerstones of our relations with our distributors and users.

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The After Sales Service

Four customer relations technicians, one spare parts store manager, one store manager, four order preparers, two repairers, one secretary and one department manager are entirely dedicated to the dealers and users of ETESIA products. Some key figures:  700 customers trained every year in nine languages, 15,000 customer calls every year and over 200,000 items of spare parts ordered and shipped every year. Customer focus, advice, responsiveness and availability are the watchwords of the ETESIA After-Sales Service.