Engineering employs approximately 80 people distributed into nine broad groups - Purchasing, Methods and Manufacturing, Assembly, Metal Work, Maintenance, Quality Control, Logistics, Receipts and Shipment. A common database (SMARTEAM) allows everyone to update the technical information in real time and optimise on-time performance.

12 people in the Wissembourg office work in close collaboration with the sales force in the field.  These salespersons are approximately thirty in number and cover all of Europe - France, UK, Germany, Benelux, Italy, Spain, Portugal etc.

Support, responsiveness and service are the cornerstones of our relations with distributors and users.

Four customer relations technicians, one spare parts store manager, one store manager, four order preparers, two repairers, one secretary and one department manager are entirely dedicated to the dealers and users of ETESIA products. Key figures include 700 customers trained every year in nine languages, 15,000 customer calls every year and over 200,000 items of spare parts are ordered and shipped every year. Responsiveness, advice, support and availability are the watchwords of ETESIA After-Sales Service.